Author: admin

A Hole in the Fortress

This article was written by Jean-François Codère and has been translated from the french language publication La Presse. The original online version is available in french here.

—-

Live sports events, beginning with the Olympics and NFL football, have long been perceived as the last bastion of the traditional television industry. Now, even this bastion is starting to show signs of weakness under siege from changing consumer habits.
There is no shortage of analyses or rationales to try to understand what might have led to such a significant drop in viewer ratings for NFL football this fall. And many of these reasons are a threat to the majority of sports.

US ELECTION

The atypical candidacy of Donald Trump, the unequaled campaign acrimony and the uncertain result until the end clearly had a positive effect on the network news ratings and, conversely, a negative effect on sports broadcasts. The NFL seems to have recovered. Out of the first 20 games broadcasted after the election, 10 drew more viewers than the corresponding game from the previous year. In the 9 weeks leading up to the election, only 9 of the 158 games broadcasted could say as much.

COLIN KAEPERNICK

The San Francisco 49er’s quarterback spurred controversy at the beginning of the season by systematically kneeling down on one knee during the singing of the American national anthem before games, as a sign of protest against racism. His gesture allegedly prompted many Americans to boycott football, either in opposition to Mr. Kaepernick or involuntarily out of a sense of unease, so as to avoid being subjected once again to these tensions that infiltrate other areas of their lives, analysts speculated.

BLAND GAMES

In a sport where the average playing career is just 2.6 years, fans have trouble identifying with star players, who are becoming increasingly rare. Many experts are also critical of the quality of play and the officiating. Out of the ordinary celebrations are prohibited. Match-ups between teams with very little national appeal have been thrust into major time slots. In a nutshell, there are questions the league needs to ask itself when it comes to the quality of its product.
It is also important to note that some sports, including basketball and baseball, have done well in the playoffs, but struggle to attract viewers for regular season games.

CONCUSSIONS

The NFL and football in general have been hit hard by new research on the effects of concussions. More and more parents, up to half of them according to some surveys, would not want their child to play it. Some viewers are put off by the knowledge surrounding the effects on athletes. However, some would be put off by the actions initiated by the NFL to soften the sport and thereby limit the damage. It’s tough to find a way out of this quandary.

THE TIME CRUNCH

Time demands on viewers are greater than ever, yet the days have not gotten longer. With this in mind, is having them spend three hours in front of their devices too much to ask? “I think so, in any case, I know that it’s difficult for me”, said Mark Silver Stadium Digital President, former Head of Digital Media at TSN and York University professor. “More than the overall attraction of the sport on TV, it’s the level of commitment that may pose a problem,” said John Simcoe, from PwC in Toronto. “There is cause for concern, for example, when you see a more dramatic drop in ratings halfway through the game.”

THE WANING APPEAL OF ATHLETES

“Thanks to the power of social media, sports fans can follow their athletes more than ever, especially in their private lives. But what they see, lives of young privileged millionaires, is not necessarily likely to thrill them,” Mark Silver added. “Sometimes, people don’t like what they see, to the point where they no longer watch the games.”

YOUTH HAVE CHECKED OUT

When they talk about television and sports to their students, professors André Richilieu, from the UQAM, Mark Silver, from York University, and Scott Henderson, from Brock University, all observe the same thing: few people actually subscribe to cable and, by extension, to sports channels.

CHANGING HABITS

If youth are not subscribing to cable or if older viewers are also watching, albeit occasionally, programs via Netflix and other comparable services, they are not in the process of flipping through channels and potentially stumbling upon a game in progress. Or hearing the broadcast time of the next game for that matter. “People would watch sports because they would watch television and happen upon these programs,” said Scott Henderson, professor of Sports Management at Brock University. “Nowadays, a lot of people have checked out.”

WHY WATCH EVERYTHING?

One of the characteristics of sports content is that it quite often consists of highlights that are interspersed with more mundane moments. With the spread of video via social media, it has become easier than ever to disseminate these highlights (goals, outstanding plays, etc.), which often appear on line within minutes after they occur. “The best excerpts are distributed very quickly on social media, so that I can see the big play without interrupting my life to watch the entire game,” Mark Silver says. As such, the sports fan can catch everything (or almost everything), without watching anything (or almost anything).

WHO IS PLAYING WHERE?

It’s a problem that is much less noticeable in Quebec, where sports are split up into few teams and two networks, but in the US, it may become a rather complex task to unravel national rights, regional rights and the multitude of networks they own. “Rights are so divided and sub-divided that it can be difficult to decipher where your team is playing,” Mark Silver concluded.

—-

This article was written by Jean-François Codère and has been translated from the french language publication La Presse. The original online version is available in french here.

2016 in Review

From record performances by Canadian athletes on the world stage, to our country’s new love affair with soccer, this has been a truly memorable year for Canadian sports. Along the way, we saw fans engaging with their favorite teams and athletes in exciting new ways.

A highlight for Stadium Digital was the expansion of All Access to the Toronto Argonauts’ digital and in-stadium platforms. Added this year, Hamilton Tiger-Cats fans could redeem their points and earn additional points by swiping their season seat holder card at retail or concession locations at Tim Hortons Field. We were also thrilled to be a part of the 104th Grey Cup creating some engaging new fan integrations that brought football fans even closer to one of the most memorable games in Grey Cup history.

Our major initiative over the past year was the successful launch of the Canadian Hockey League’s new and fully mobile responsive website network across the league’s slate of 60+ teams, leagues and special events. This includes all team sites in the Ontario Hockey League, Western Hockey League and Quebec Major Junior Hockey League along with the Mastercard Memorial Cup.

We are extremely proud to have implemented a dynamic new content hub and that streamlines the fan experience across all devices.

It has been a joy to work with all of our partners and friends this past year – your commitment to excellence continues to inspire all of us at Stadium Digital.

Please have a wonderful Holiday Season.  We are looking forward to sharing news on several exciting new initiatives in the New Year.

2016 Stadium Digital Highlights

SportsCaster Magazine – Hamilton Tiger-Cats Set the Standard in Digital Fan Engagement

SportsTechie –  Stadium Digital Powers Canadian Hockey League Technology Behind CHL Website Network

Yahoo Sports – Canadian Hockey League follows the NHL’s lead on a digital refresh

Toronto Argonauts Launch Grey Cup Edition of All Access

The Toronto Argonauts will leverage Stadium Digital’s industry-leading All Access fan engagement platform to connect with visitors to the Grey Cup Festival from November 24 through to the 104th Grey Cup at BMO Field in Toronto.

As part of the Argos All Access execution, fans who register will be able to collect ‘yards’ or points by attending various Grey Cup Festival activities, and playing the Grey Cup Gameday Predictor . They will also be able to redeem their loyalty yards for unique Grey Cup and Argos experiences, and can test their skill at the Armchair Quarterback to receive a discount at the Grey Cup Shop.

Some of the 104th Grey Cup Festival activities that will feature Argos All Access include:

Stadium Digital and the Toronto Argonauts partnered on Argos All Access earlier this season introducing loyalty redemption opportunities, targeted offers and exclusive content.

Stadium Digital Powers Canadian Hockey League Technology Behind CHL Website Network

The new CHL network of 78 sites is operating at full capacity with mobile dedicated features designed to optimize team, league and special events focused on the fan experience delivered over all devices.

“The launch of the new CHL network marks an important milestone in how we connect with our fans and bring them closer to the game,” says Mark Dickie, Senior Manager of Digital, CHL. “Stadium Digital’s network and fan engagement platforms have been a wonderful complement to our content strategy allowing the CHL to deliver more value to teams, sponsors, and most importantly, the fans.”

Read full article on Sportstechie

Canadian Hockey League and Stadium Digital Debut New League-wide Website Network for 2016/17 Season

Toronto, (October 11, 2016) – The Canadian Hockey League (CHL), along with its partner Stadium Digital, dropped the puck on the 2016/17 hockey season with a new and fully mobile responsive website network across the league’s slate of teams, leagues and special events. This includes 78 sites for all teams in the Ontario Hockey League, Western Hockey League and Quebec Major Junior Hockey League along with the Mastercard Memorial Cup, CIBC Canada/Russia Series and the Sherwin-Williams CHL/NHL Top Prospects Game.

The new CHL network, created by Stadium Digital, features a dynamic new content hub and responsive technology that streamlines the fan experience across all devices. Highlights of the new network include:

  • Redesigned schedule and enhanced live scoring statistics package provided by Hockey Tech
  • Game Centre with complete play-by-play feeds that track in arena events including goals and shots on goal, along with a fresh box score design
  • Integration of live video and audio streams
  • New national, regional and team sponsorship opportunities
  • Improved discovery of original content – video, photos and stories
  • Enhanced navigation capabilities; and
  • Bilingual engagement

“The launch of the new CHL network marks an important milestone in how we connect with our fans and bring them closer to the game,” says Mark Dickie, Senior Manager of Digital, CHL. “Stadium Digital’s network and fan engagement platforms have been a wonderful complement to our content strategy allowing the CHL to deliver more value to teams, sponsors, and most importantly, the fans.”

While all CHL digital content lives on a single network managed by Stadium Digital, the infrastructure allows individual teams to customize the look of their sites and develop their own unique content and sponsorship opportunities to serve their fans and team partners.

“It has been an exciting process and we are thrilled to see the full 78-site network take full effect as the puck drops on another season of major junior hockey,” said Mark Silver, President of Stadium Digital. “We are looking forward to continuing to work with the CHL leagues and teams to showcase the world’s top hockey prospects across the league’s digital platforms.”

Re-Launch of the CHL Website Platform

Over the last 4 months we have been steadily rolling out new websites for each of the regional leagues, teams and special events for our client, the Canadian Hockey League. The combined undertaking encompasses 78 English/French digital properties, which are built on a single platform managed and maintained by Stadium Digital.

The completion of this rollout is a turning point for the CHL, as it now has a fully responsive platform on a common code base that leverages a customized multi-site bi-lingual WordPress theme. Like all projects of this magnitude, reaching the milestone of completion is an accomplishment to be celebrated and a time to reflect on the dedication and collaboration of the project team. I would firstly like to recognize the leadership of the CHL’s Sr. Manager of Digital, Mark Dickie, who has been our partner along this journey, supported by a strong group representing the regional leagues:

  • Photi Sotiropoulos, Director of Communications, QMJHL
  • Corey St. Laurent, Sr. Manager of Communications, WHL
  • Paul Krotz, Manager of Media and Information Services, CHL & OHL

Another key contributor to this project throughout has been Denis Demers, the Head Statistician for the QMJHL. Denis’ singular focus on delivering to CHL fans one of the most comprehensive stats offerings in sports is a critical aspect to the success of the new digital platform.

The sheer scope of this project required Stadium Digital to work closely with several companies, such as Hockey Tech, the statistics provider of the CHL. Other companies involved in this project were: Webonise for hosting and migration, Signal UX for design and user experience, and PairShaped for technology architecture. I would also like to recognize the dedication of 2 employees at Stadium Digital, Mark Banks and Jeff Mugleston, who have been integral to seeing this project through while collaborating with the large stakeholder group assembled for this project.

Thank you to everyone involved in getting to this important milestone. We look forward to now iterating and innovating with this new platform in an effort to grow the fan base and business of the CHL.

 

Mark Silver
President & Founder
Stadium Digital

Ticats to deliver first North American pro football broadcast on Facebook Live

Facebook Live videos have become a big part of the sports marketplace already, with MLB, NFL and NCAA teams experimenting with delivering content that way. That content has been mostly behind-the-scenes interviews and looks, though, rather than a typical game broadcast, but the CFL’s Hamilton Tiger-Cats are set to change that. The team has announced that they’re going to live-stream Friday’s preseason game against the Ottawa Redblacks on Facebook Live and make some history in the process.

Read full article on Yahoo Sports Canada

A Fan Centred Perspective on Engagement

Author: Mark Silver

Ask 10 different sports executive what fan engagement means, and I’d bet you’d get 10 different answers, and that’s perfectly okay. The truth is that fan engagement is a personal thing, and it’s only the fan who can truly answer the question.

I would like to propose a moratorium on the use of the term fan engagement by sports properties and the vast ecosystem of agencies and technology providers who support them. Really, what is fan engagement anyway?

As a kid growing up in Toronto in the 80s who closely followed the rise of the Toronto Blue Jays (version 1.0), just being able to watch an away game on television was a family affair. Or, sitting in the general admission bleachers at Exhibition Stadium, where my parents carefully protected me from the ruckus fans, well, that was an entirely different experience, but I’d say that both fulfilled my definition at the time for fan engagement.

Fast forward to today, where I can get every Jays game on any screen and in 4K, I’d still argue that’s fan engagement. And while the Jays have visibly invested in things like loyalty cards for ticket purchasers that double as your ticket and mobile wallet, or they have a great social visualization that fills the jumbotron during warm-ups, I would not consider these investments in fan engagement. We know what they’re up to with the loyalty card, and the social visualization is an easy way to fill the screen with content before the game starts. Both of these initiatives have little fan participation thus not fan engagement and a reason to attend the game.

To get to the point, the challenge of our time is that very few sports organizations are taking a fan-centered approach to fan engagement. I will give the Jays full credit for trying, and because many other sports organizations are doing the same, I’ll stop picking on them, because what I see happening in many organizers is that fan engagement is defined as one thing for ticket purchasers and then something entirely different for families, millennials, fan clubs and sponsors. The only true “fan engagement” activity that spans all types of purchasers and fan demographics is social. However, as we all know, while social is certainly a part of any integrated sponsorship package, and more recently it can be used to transact directly with ticket or merchandise purchasers, it is extremely difficult to obtain any significant reach without buying distribution. The bigger problem is that all this effort and investment in social is only making the social platforms more powerful by aiding and abetting their accumulation of a vast intimate data set of YOUR fans that they are willing to sell to the highest bidder.

At Stadium Digital we define fan engagement based on direct relationships with fans. That relationship could include actions such as purchase, digital content consumption, social activity, contest entry, fantasy play or a attending a game. The essential ingredient is YOU, the sports property, and YOUR fans. As we see it, fan engagement is not bound to those in attendance or the broadcast audience, which is why our Fan Platform was built to bridge the relationship with the fan so they can engage wherever they are. It’s truly for anyone who wants to subscribe to be a member of your fan base, in a relationship that YOU own and control. And when we say control, we mean the data, where YOU decide what data to track, YOU decide who to share it with and how to use it. The data itself becomes your monetizable intellectual property.

For more on how we have helped our clients collect and use data, here’s a recent case study.

Create a Sustainable Technology Legacy

Author: Mark Silver

Have you met anyone who can tell you where things are headed with the digital side of the sports business? Anyone who knows where all this all going, and when anyone can see a real return on investment? If you have, please let me know who that is.

Don’t get me wrong; there are many amazing leagues, teams, broadcasters, sports properties and technology providers who are doing incredible things. The challenge I’ve been seeing over my career though is along the lines of the tail wagging the dog. We all know investing in digital is the right thing to do, but what many fail to see on an ongoing basis is that most sports organizations aren’t nimble enough to keep up with the pace of change nor continually implement the next big must have thing. For transparency, the company I run, Stadium Digital, is another one of those ‘next big things’, but I’ll get back to that later.

The challenge that most sports properties face is that their technology both back office and customer facing, has been built out in a hap hazard way over many years with several vendors and there simply is not sufficient in-house expertise and resources or capital budget available to fix the problem in a timeframe where the loss of further ground is not the end result. To be clear, my advice is not to fix the problem. Instead, focus on digital activities that support achievement of your short and long term business objectives. Determine where to invest smartly today, to get the most bang for your buck, so that every dollar leaves a sustainable legacy. In time, your problem should disappear, though please be patient and try to retain your top performers who can see the vision through.

At Stadium Digital, we are experts in all facets of the sports business, and our focus is in supporting our clients in realizing a return on their investments in content and engagement technologies.

For more on how we have helped our clients, here’s a recent case study.

Scroll to top